Last Updated: 17 September 2023

At Lumvee, we take pride in the quality of our products and the satisfaction of our customers. If, for any reason, you are not completely satisfied with your purchase, please review our return and refund policy below.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our products. If you are not entirely satisfied with your purchase, you have 30 days from the date of receipt to return the product and request a refund.

2. Return Conditions

The product must be returned in its original packaging and condition, without any damages.

Proof of purchase, such as a receipt or order confirmation, is required for all returns and refunds.

3. Return Process

To initiate a return, please contact our customer service team at support@lumvee.com. Provide your order number, details about the product you would like to return, and the reason for the return. Our team will provide instructions on how to proceed.

4. Refunds

Once we receive your returned product and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow a certain number of days for the refund to process, depending on your card issuer's policies.

5. Shipping Costs

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Exchanges

If you wish to exchange a product due to defects or damages upon arrival, please contact our customer service team. We will replace items if they are defective or damaged.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Lumvee

Email: support@lumvee.com